"If you think you can - as a global business - confine yourself to your own segment of society, you'll be missing an opportunity to grow. So your strategy has to be one that addresses the obvious or unarticulated needs and wants of the consumer. Once you do that and can show that it works within a community, you must have the ability to scale it fast and spread the gospel."
He acknowledges the issues with supply chains highlighted by the pandemic, but provides a solution within a globalised framework:
"You have to migrate from that 'just in time' mindset, which is basically driven by cost, to a resilient supply chain which assures continuity of supply. Look at the challenges we faced with respirators. Countries were relying on companies in China that did not have the ability to scale up fast," Michael says.
And he believes that advances in technology will allow us to do this very effectively:
"The future is going to be even more digitally enabled, especially with the internet of things. I can do business today in Asia in Africa and Latin America without being there - because of technology. I can actually repair a machine in Nigeria without sending a human being there. This was impossible five years ago."
The political environment, however, provides a complex arena where companies are impacted by protectionist policies and trade wars.
The pair point out that isolationist policies are the product of a wider context not unique to segments of the American population, but something that resonates in various quarters of the world, something that is reflective of the failings of previous leadership models. Leadership is something reinforced by the community and by the interests of people, they say.
Michael and Ivan both agree that the pandemic is an opportunity to transform the complex narrative of globalisation into something sustainable and enduring. The discussion needs to result in a strategic vision where local concerns are acknowledged, and community needs are seen on a broader level.
"If we want to resist shocks in the future, we are going to have an interconnected system where a leader can see the benefit from every community and brings them together for the sake of the common good," Michael says.
From a strategic viewpoint, it would be in the interests of business to care about communities throughout the world. The Covid pandemic has illustrated very powerfully that borders in the world are artificial and that we are all connected.
"For instance, at the end of the day, one thing that is very important is for people to be nourished. We have new technology but it's not going to be enough. Most of the farming communities that produce food are in the tropics, so you need to be concerned about them too," says Michael, citing a reason why private businesses take care of the ecosystem of communities.
In India, for instance, McCormick has built a reverse osmosis facility to help communities have access to clean water: "We tell people to wash their hands but the water they have is contaminated. You're going to kill them fast."
"Our experience is that impoverished communities which have been empowered can absorb the shock from Covid-19 better than they would otherwise. If you don't build a society where every community can absorb shocks, you cannot also have resilient businesses."
